Frequently Asked Questions
Everything you need to know about keeping your family safe online.
COPPA & GDPR Compliant
We meet the highest standards for children's data privacy.
Encrypted in transit and at rest
Your family's data is encrypted in transit (TLS) and at rest on our servers.
Parents Only
You are the only one who can see your child's activity.
Getting Started
What devices does ParentalEdge support?
ParentalEdge works on Android phones and tablets (Android 8.1 or later), iPhone and iPad, and Mac (macOS 15 or later). The Mac app filters the web at the network level and manages apps and screen time. Windows is not available yet. One parent account manages all your children's devices, up to 25 devices and 10 children.
How long does it take to set up?
About 2 minutes! Just install the app on your child's device, scan the QR code from your parent app, and you're done.
Do I need to be tech-savvy?
Not at all. We designed ParentalEdge for busy parents. The interface is simple, intuitive, and we guide you through every step.
Will my child know the app is there?
Yes, we believe in transparency. The app is visible on their device, which encourages open conversations about healthy digital habits.
Daily Use & Features
How do Time Windows work?
Time Windows let you schedule specific times for different activities. For example, you can block games during homework hours (4-6 PM) but allow them after dinner.
Can I set different rules for weekends?
Absolutely. You can create custom schedules for weekdays and weekends, or even specific days of the week.
What is Bedtime Locking?
Bedtime Locking automatically blocks all entertainment and distracting apps at a set time (e.g., 9 PM) to ensure your child gets a good night's sleep.
Does it block built-in apps like Camera or Settings?
Yes, you can choose to block system apps if needed, though we recommend keeping essential tools available.
Can I set different limits for different apps?
Yes! You can set a 1-hour limit for social media, a 2-hour limit for games, and unlimited time for educational apps.
What if there is an emergency?
When the daily limit runs out, essentials stay available: Phone, Messages, Clock, Calculator and Maps. Bedtime is different: you can set it to essentials-only, and you can also switch off calls and messages for the night. If you want your child to be able to call you at night, keep calls on in the bedtime setting.
Can my teen bypass the restrictions?
On Android, ParentalEdge registers as a device administrator and closes the uninstall, force-stop and clear-data screens, so it can't be removed from Settings without your parent dashboard. VPN and proxy apps are blocked, and filtering works in incognito. On iPhone, iPad and Mac, Apple's rules limit what any parental control app can lock down, so no app is uninstall-proof there.
Can I see my child's location?
Yes. ParentalEdge shows your child's last reported location on a map, with the time it was last updated and their trail for the day. Location updates periodically (usually within about 15 minutes), so it isn't a live GPS feed and can be older if the phone is offline. You can add Home and School places for arrive/leave alerts and turn tracking on or off per child.
Does location tracking drain my child's battery?
No. We use battery-optimized tracking that only updates when your child moves, using WiFi and cell signals instead of constant GPS polling. You'll barely notice any battery impact.
Privacy & Safety
Is my child's data private?
Yes. We do not sell data to third parties. Your child's activity data is for your eyes only.
Who can see the activity reports?
Only the parents or guardians you explicitly invite to your family account can view the reports.
What happens to my data if I cancel?
If you cancel your subscription, all your family's data is permanently deleted from our servers after a grace period.
Do you sell data to advertisers?
Never. Our business model is based on subscriptions, not data monetization. We are 100% ad-free and private.
Pricing & Plans
Is there a free trial?
Yes. Every country, including India, gets a 7-day free trial of every feature with no upfront payment. The 7 days start when your child's device finishes setup, not when you sign up. Nothing is charged automatically when the trial ends: you subscribe when you're ready (₹999/year + 18% GST = ₹1,178.82 in India, by UPI or credit/debit card; A$74.99 in Australia; US$15–49.99 elsewhere depending on country), and you can get a full refund within 30 days of your first payment.
How many devices does my plan cover?
One Family plan covers up to 25 devices and up to 10 children — phones, tablets and Macs, on Android, iPhone, iPad and Mac.
What happens after the trial?
Nothing is charged automatically. When the 7 days end, subscribe to keep protection running: ₹999/year + 18% GST (₹1,178.82) in India, paid via Razorpay by UPI or credit/debit card; A$74.99/year in Australia, GST included; US$15–49.99/year depending on country (US$49.99 in the US, UK, Canada). If you don't subscribe, your account moves to the free plan: one device keeps full visibility of web activity, apps and YouTube, but blocking, limits and other protection stop. You can subscribe at any time, and a full refund is available within 30 days of your first payment.
Can I cancel anytime?
Yes, there are no long-term contracts. You can cancel your subscription instantly from the dashboard.