Privacy Policy

Last updated: November 2025

1. About This Privacy Policy

ParentalEdge is operated by Qrcall Pty Ltd (ABN: 41 162 843 101), an Australian company. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).

Entity Information:
Qrcall Pty Ltd (ABN: 41 162 843 101)
Australian Company Number: ACN 162 843 101
Email: privacy@parentaledge.com
Website: https://parentaledge.com

By using ParentalEdge, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Personal Information We Collect

We collect personal information necessary to provide parental control services under Australian Privacy Principle 3 (APP 3):

2.1 Account Information

  • Email address (for account identification and communication)
  • Password (encrypted and hashed)
  • Parent and family member names
  • Billing information for subscription management

2.2 Device and Technical Information

  • Device identifiers, type, and operating system version
  • Installed applications and their metadata
  • IP address and location data (for security purposes)
  • Log files and diagnostic information

2.3 Usage and Activity Information

  • Application usage times and session data
  • Websites visited and web browsing activity
  • Screen time statistics and device interaction patterns

2.4 Child Device Monitoring Data (Android App)

The ParentalEdge child monitoring app installed on Android devices collects the following specific data to provide parental control services:

  • Installed Applications: Package identifiers, app names, and app icons (base64 encoded) of all installed apps on the child's device
  • App Usage Sessions: When apps are opened/closed, session duration, app categories, and usage patterns
  • Web Browsing Activity: URLs visited, domain names, web page titles, browsing session data including list of visited pages within each session
  • YouTube Video Tracking: Video identifiers, video titles, channel names, thumbnails, and watch duration for YouTube content viewed through the YouTube app
  • Search Activity: Search queries entered in web browsers, search engines used (Google, Bing, DuckDuckGo, etc.), and URLs clicked from search results
  • Content Categories: Automatic classification of apps and websites into content categories (e.g., social media, gaming, educational, adult content) for filtering purposes
  • Blocking Events: Records of blocked activities including the app/website blocked, timestamp, and reason for blocking (e.g., time limit exceeded, restricted content)
  • Device Activity: Screen on/off events, device lock status, and battery optimization settings

Data Privacy: All child monitoring data is encrypted in transit and at rest. This data is ONLY accessible to the parent account that registered the device and is NEVER shared with advertisers, third parties, or other users. Parents can delete all monitoring data at any time through the dashboard.

2.5 AccessibilityService Data Collection (Android)

ParentalEdge uses Android's AccessibilityService permission to enable core parental control features. This permission allows the app to read screen content for legitimate parental monitoring purposes only, even when the app is closed or running in the background. We collect the following data through AccessibilityService:

  • App Names: We identify which apps your child uses (e.g., WhatsApp, Instagram, YouTube) by detecting when apps are opened or switched, including the app package names and usage timestamps
  • Website URLs: We read the web address from the browser's address bar to know which websites are being visited
  • Search Queries: We read what your child types into search boxes across all apps to monitor search queries
  • YouTube Video Information: We read YouTube video titles displayed on screen and identify video IDs to log which videos your child watches
  • App Usage Activity: We detect when apps are opened, closed, or switched to track how long each app is used and calculate session durations

How We Use AccessibilityService Data:

  • Real-time blocking of prohibited apps/websites configured by parents
  • Screen time tracking and automatic blocking when limits are reached
  • Activity reports and alerts sent to parent dashboard
  • Aggregated usage summaries for daily, weekly, and monthly reports

Data Security & Privacy:

  • Encryption in Transit: All data transmitted from device to server uses industry-standard TLS 1.2 or higher encryption
  • Encryption at Rest: Production data stored on servers is encrypted using AES-256 encryption
  • Access Control: Data is only accessible to the authorized parent account that registered the device. No third parties have access
  • Purpose Limitation: Data is used solely for parental control features. We do NOT sell data or use it for advertising
  • Sensitive Content Exclusion: Passwords, credit card numbers, and private message content are explicitly filtered out and never stored or transmitted
  • Data Retention: Activity logs are retained for 30 days to provide usage reports and insights. Parents can delete data at any time through the dashboard
  • User Control: Parents can revoke AccessibilityService permission anytime via device Settings → Accessibility → ParentalEdge. Once revoked, all monitoring stops immediately

Children's Information: We only collect personal information about children with verifiable parental consent as required by APP 3.6 and international child privacy laws.

3. How We Use Your Personal Information (APP 6)

Under Australian Privacy Principle 6, we use your personal information only for the primary purposes for which it was collected and related secondary purposes you would reasonably expect:

3.1 Primary Purposes

  • Parental Control Services: Monitor and control device usage according to your configured settings
  • Family Safety: Generate activity reports, usage statistics, and safety insights
  • Real-time Alerts: Send notifications about blocked content, time limits, and safety concerns
  • Account Management: Maintain your subscription and provide access to family controls

3.2 Secondary Purposes

  • Customer Support: Respond to inquiries and troubleshoot technical issues
  • Service Improvement: Analyze usage patterns to enhance features and functionality
  • Security: Detect fraud, prevent misuse, and protect system integrity
  • Legal Compliance: Meet Australian regulatory requirements and court orders

Data Minimization Commitment: We collect and retain only the minimum personal information necessary to provide our services effectively. We never sell your data or share it with advertisers, marketing companies, or other third parties for commercial purposes.

4. Data Security and Protection (APP 11)

Under Australian Privacy Principle 11, we implement comprehensive security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure:

4.1 Technical Safeguards

  • Encryption: All personal information encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Authentication: Multi-factor authentication and secure password policies
  • Network Security: Firewalls, intrusion detection systems, and network monitoring
  • Database Security: Encrypted databases with access logging and audit trails

4.2 Administrative Safeguards

  • Access Control: Personal information access restricted to authorized personnel only
  • Staff Training: Regular privacy and security training for all employees
  • Background Checks: Security screening for staff with access to personal information
  • Incident Response: Established procedures for data breach notification and response

5. Cross-Border Data Transfers (APP 8)

Your personal information may be disclosed to overseas recipients for service delivery and support:

  • Cloud Infrastructure: Data stored in secure cloud facilities primarily in Australia, with backup storage in the United States and European Union
  • Service Providers: Limited disclosure to overseas contractors for technical support and maintenance
  • Adequate Protection: All overseas disclosures comply with APP 8 requirements for adequate data protection
  • Contractual Safeguards: Binding agreements with overseas recipients requiring Australian privacy law compliance

6. Your Privacy Rights Under Australian Law

Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have the following rights:

6.1 Access Rights (APP 12)

  • Access Request: Request access to personal information we hold about you
  • Response Time: We will respond within 30 days of receiving your request
  • Format: Information provided in a reasonable format (digital copy, summary, or inspection)
  • Fees: No charge for standard requests; reasonable fees may apply for extensive requests

6.2 Correction Rights (APP 13)

  • Correction Request: Request correction of inaccurate, out-of-date, or incomplete information
  • No Charge: Corrections provided at no cost to you
  • Notification: We will notify third parties of corrections where reasonably practicable
  • Statement: If we refuse correction, you may request we attach a statement of your view

6.3 Additional Rights

  • Complaint Rights: Lodge complaints with us or the Office of the Australian Information Commissioner (OAIC)
  • Consent Withdrawal: Withdraw consent for data collection where legally permissible
  • Account Deletion: Request deletion of your account and associated personal information
  • Data Portability: Request export of your personal information in a standard format

7. Children's Privacy Protection

ParentalEdge is designed for parents to monitor their children's device usage with appropriate privacy safeguards. We comply with Australian Privacy Principle 3.6 (children's personal information) and international standards:

7.1 Australian Privacy Act Compliance (APP 3.6)

  • Parental Authority: Only parents or legal guardians can create accounts and configure monitoring
  • Reasonable Collection: Children's personal information collected only when reasonably necessary for family safety services
  • Best Interests: All data collection conducted with the child's best interests as primary consideration
  • Age Verification: Parental identity verified before accessing children's information

7.2 International Child Privacy Standards

  • COPPA Compliance (USA): Verifiable parental consent obtained before collecting personal information from children under 13
  • GDPR Compliance (EU): Enhanced protection for children's personal data with explicit parental consent
  • Access Restrictions: Children cannot directly access, modify, or delete their monitoring data
  • Age-Based Transitions: Data handling policies automatically update as children mature

8. Data Retention and Deletion (APP 11.2)

We retain personal information only as long as necessary for the purposes for which it was collected:

  • Active Accounts: Personal information retained while your ParentalEdge subscription is active
  • Account Closure: All personal information deleted immediately upon account closure
  • Legal Requirements: Some information may be retained longer to meet Australian legal obligations
  • Backup Systems: Information in backup systems deleted immediately upon account closure
  • Anonymized Data: De-identified usage patterns may be retained for service improvement

9. Contact Information and Privacy Officer

For privacy-related questions, to exercise your rights, or to lodge a complaint:

Qrcall Pty Ltd (ABN: 41 162 843 101)
Privacy Officer
Email: privacy@parentaledge.com
Legal Matters: legal@parentaledge.com
Website: https://parentaledge.com

  • Response Time: We respond to all privacy requests within 30 days as required by Australian law
  • Complaint Resolution: We aim to resolve complaints within 30 days of receipt
  • External Complaints: If unsatisfied with our response, you may lodge a complaint with:
    • Office of the Australian Information Commissioner (OAIC)
    • Website: www.oaic.gov.au
    • Phone: 1300 363 992
    • Email: enquiries@oaic.gov.au

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations:

  • Notification Method: Significant changes communicated via email to account holders
  • Notice Period: At least 30 days' notice provided before material changes take effect
  • Website Updates: Current version always available at https://parentaledge.com/privacy-policy
  • Consent: Continued use of services constitutes acceptance of updated privacy practices
  • Withdrawal Option: You may close your account if you disagree with policy changes

This Privacy Policy was last updated in November 2025 and is effective immediately.